FAQ

This page is a general FAQ page regarding the use of the product. You can find our video instructions here , our shipping & returns information here and product warranty information here .
  • What are Cloozz and what are they made of?

    Cloozz are a first-of-its-kind, interchangeable charms for eyeglasses and sunglasses. Available in 925 sterling silver, 14K gold or rose gold plating, each Cloo is adorned with superior quality enamel and embellished with Swarovski® crystals.

  • What comes with my purchase?

    Every Cloo arrives with a standard size black band attached and ready to use.  , 

    Each box also includes 9 additional bands, 3 in each size (small, medium, large) and in 3 standard colors (black, brown, clear). Customers will also receive an instruction manual and warranty information. 

    Please visit our video instructions page for more information.

  • How do I add a Cloo to my eyewear?

    Each Cloo comes with a detailed instruction booklet outlining the correct way to insert and remove the product. 

    You can also reference to our video instructions page for more information.

  • What size of eyewear does Cloozz fit?

    Each Cloo is designed to fit 3 mm / 0.12” to 12 mm / 0.47” temples. Cloozz may not fit those with very thin temples ( less than 3mm / 0.11” ) or very wide temples ( more than 12mm / 0.47” ). Please refer to the size guide located on each individual product listed on the company website.

    For further instructions please visit our video instructions page for more information.

  • What if the band does not fit my frames?

    There are 3 sizes of bands in the Cloozz box . You pull out the standard band from the product and insert one of the 3 sizes that is in the box. For further instructions please visit our video instructions page for more information.

  • How do I know which Cloo band to use for my eyewear?

    Please refer to the instruction booklet that contains detailed drawings outlining how to select a band size for your eyewear or please visit our video instructions page for more information.

    Pro tip: Try one of the 9 spare bands that come in each box on your eyewear first to see which fits best. After choosing, remove the current band from the temple, insert it into the Cloo, and slide back onto your eyewear.

  • Will Cloozz damage my eyewear?

    Patented in the U.S., Japan and China, Cloozz elastic bands are specifically designed to protect your frames

  • Do I need to order bands separately?

    No. Cloozz arrive ready to use, attached with our standard sized black band. In addition, inside the box you'll find 3 sizes of Cloozz bands, in these standard colors: Black, brown & clear in order to fit a variety of frames.
    You might consider purchasing separate bands if you prefer a specific color of Cloozz bands to match your uniquely colored frame. Please visit our video instructions page for more information.