Q & A | Cloozz Eyewear Charms

What is Cloozz?

Cloozz® offers a unique collection of interchangeable charms for eyeglasses and sunglasses, allowing individuals to personalize their eyewear with finely crafted accessories. To read more about us, please click here.

What materials are Cloozz charms made from?

Cloozz® charms are designed with precision and crafted using high-quality 925 sterling silver, 14K gold plating, and rose gold plating, often embellished with high-quality enamel and pure crystals. For more information, please see the description of the product on our website.

Will Cloozz charms fit my eyewear frames?

Cloozz® charms are designed to fit most eyewear frames, accommodating temple widths ranging from 3 mm to 12 mm. Please see the compatibility details below (also available in the size guide on each product page):

Cloozz loop size	Frame width
S	3-8 mm / 0.11-0.31"
M	4-9 mm / 0.15-0.35"
L	5-12 mm / 0.19-0.47"

Pro tip: Try one of the 9 spare Cloozz® loops that come in each box on your eyewear first to see which fits best. After choosing, remove the current loop from the temple, insert it into the Cloo, and slide back onto your eyewear.

How do I attach a Cloozz charm to my eyewear?

Each charm comes with a pre-attached standard black Cloozz® loop and nine extra loops in various sizes and colors for easy customization to ensure a perfect fit. Detailed instructions can be found in our How To guide.

Where can I see the full Cloozz catalog?

To view our full product catalog, please click here.

Can I reuse a Cloozz loop after removing it?

No, Cloozz® loops are not reusable. Once the loop is detached from the charm, it can no longer be used. For this reason, we include nine additional spare Cloozz® loops in the charms’ box for your convenience.

Will Cloozz damage my eyewear?

Cloozz® loops are carefully designed to have a secure 360° grip so that the charm will not have a direct contact with the eyewear temples.

Does every charm have a warranty?

Cloozz® provides a one-year warranty from the date of original retail purchase ("Warranty Period") for all products, covering defects in materials and workmanship under ordinary consumer use. If a defect arises in the product, during this warranty period, the retail outlet from which the product was purchased may, at its discretion, to the extent permitted by law, replace the product with an equivalent one. The warranty does not cover replacements or refunds for lost or stolen items. The warranty is limited to products manufactured by Cloozz® and does not cover damage resulting from accident, abuse, misuse, misapplication, or use of non-Cloozz products.

How should I take care of my Cloozz charms?

To preserve the quality and appearance of your Cloozz® charms, avoid contact with harsh chemicals or excessive moisture, including, but not limited to, pools, hot tubs, saunas, steam rooms, and spas. We recommend gently cleaning your Cloozz with a soft, dry cloth, such as an eyewear cleaning cloth, and storing them in their original box when not in use.

Does Cloozz come with a gift bag?

A complimentary gift bag is included with your purchase.

How can I place an order?

You can place an order directly on our website by adding items to your cart and completing the checkout process.

What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay and Google Pay. Full details are available during checkout.

Can I modify or cancel my order?

Orders can be modified or canceled within 24 hours of placement, provided the package has not yet been shipped. Please note that partial modifications or cancellations are not accepted. For further assistance, contact our Customer Care team.

Do you offer international shipping?

Yes, we offer international shipping to the United States and various countries in Europe. Shipping fees and delivery times vary depending on the destination. For detailed information, please visit our Shipping | Returns | Refunds | Exchanges Policy.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email to monitor your package. You can monitor your package here.

What is your return and exchange policy?

We offer a 30-day return and exchange policy for unused items in their original condition. Visit our Shipping | Returns | Refunds | Exchanges Policy for details.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our Customer Care team with your order details. Visit our Shipping | Returns | Refunds | Exchanges Policy for details.